Option 1: From a quote request
When you choose 'Respond / I have a question,' you can send a message to the main contractor.
You will now be automatically redirected to your 12Build environment.
More information about logging into 12Build can be found here.
Option 2: From the Project Dashboard
When you are logged into 12Build, you can choose 'Send Message' in the project dashboard.
Option 3: From the Communication section
In the menu 'Projects - Communication,' you can find all sent and received messages.
You can reply to a received message by clicking the 'Reply' button at the bottom.
You can also compose a new message using the red 'Compose' button.
Sending a Message
When you are about to send a message, you will see the screen below.
Compose your message here and optionally use a template.
More information about working with templates can be found here.
You can also attach files here; this option is located at the bottom left of the screen.
Want to know more?
These articles can help you further:
How can I respond to a quote request?
How can I submit my quote?
The project dashboard and project overview
Why it is important to submit your quote via 12Build
Need help?
Contact us via the Chat button at the bottom right of your screen.