12Build makes every effort to keep the systems available to users. Unfortunately, we cannot always prevent you from having no access because our website is not responding.

If this does happen, you have the following options:

Grab a cup of coffee!

Chances are that our developers are already solving the problem. If our site is unexpectedly unavailable, we almost always know how to solve it within 15 minutes so that you can get back to work!

Refresh the page

If the system gets stuck, reload the page.

Chances are that it will work again after all. Refresh by pressing the F5 key.

Send a chat message to 12Build Support.

You will find this icon at the bottom right of your screen:

This puts you in direct contact with 12Build Support!

If the malfunction is bigger than expected, you will find more information here as well.

Call 12Build Support

Between 8 a.m. and 5 p.m., our support staff will be ready to talk to you.

You can reach them on telephone number +31 (0)88 022 8420.